Last updated: July 2026
VMax Realty (“VMax Realty”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website vmaxre.au and to all services we provide.
1. Personal information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email, phone number and postal address.
- Property information — details of properties you are buying, selling, leasing or managing, including addresses, price expectations and inspection preferences.
- Identity & verification details — where required for tenancy applications, sales or leasing (e.g. proof of identity, references, employment and income details).
- Financial information — only where necessary for a transaction (e.g. rental payment details).
- Enquiry & communication records — messages you send us via forms, email or phone.
- Technical data — IP address, browser and device information, and usage data collected automatically via cookies and analytics (see “Cookies” below).
2. How we collect personal information
We collect personal information directly from you — for example when you submit an enquiry, request an appraisal, apply for a tenancy or subscribe to updates. We may also collect it from third parties such as referrers, landlords, tenancy databases or our service providers, where it is reasonable and lawful to do so.
3. Why we collect and how we use your information
We use your personal information to:
- provide our real estate services (buying, selling, leasing and property management);
- respond to your enquiries and provide appraisals or property information;
- process tenancy applications and manage tenancies;
- send you property alerts, market updates and marketing (where you have not opted out);
- improve our website and services; and
- meet our legal, regulatory and contractual obligations.
4. Disclosure of personal information
We may disclose your personal information to our staff and authorised agents; to landlords, tenants, buyers or vendors as necessary to complete a transaction; to service providers (e.g. IT, tenancy-check, marketing, conveyancing and trades providers); and to government agencies, courts or regulators where required or authorised by law. We do not sell your personal information.
5. Overseas disclosure
Some of our service providers (for example cloud hosting or analytics) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
6. Cookies and analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, although some features may not function correctly. We may use analytics tools (such as Google Analytics) that collect aggregated usage data.
7. Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure, including access controls and secure systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data breaches
If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
9. Retention
We keep personal information only for as long as necessary to provide our services and to meet our legal obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.
10. Accessing and correcting your information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period. There is generally no charge, although an administrative fee may apply for extensive requests.
11. Direct marketing and opt-out
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. We will action opt-out requests promptly.
12. Complaints
If you believe we have breached the APPs, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.
14. Contact us
VMax Realty
17 Kenyon Street, Fairfield NSW 2165
Phone: 0426 665 665
Email: info@vmaxre.au